GMGlobalConnect: Dealer, Employee and Supplier Portal

General Motors is one of the largest automobile manufacturers in the world. And a large number of dealers, partners, and employees are connected to it.

So here the question arises how General Motors maintains harmonious communication among these people. The answer is their online portal called Global Connect.

General Motors and its online portal GmGlobalConnect are discussed in this article profoundly.

What is General Motors?

General Motors (GM) is an American car company. It started in 1908 in Detroit , Michigan. GM owns many well-known brands like Chevrolet, GMC, Cadillac, and Buick.

This company designs, builds, and sells cars, trucks, and SUVs. These vehicles are exported to many countries of the world. General Motors is working on electric cars as well.

General Motors has a worldwide connection of dealers, employees, and partners. The dealers make deals with General Motors, and then sell cars to the customers.

What is General Motors (GM) Global Connect?

GMGlobalConnect helps the dealers, and employees to connect with GM in no time. Through this portal the dealers can order vehicles, submit warranty claims, and access service manuals and repair information etc.

This portal saves time and paper work. It helps dealers to serve customers faster. The employees have centralized access to multiple GM tools.

The employees can handle vehicle data, service manuals, warranty processing, and training resources in one place.

For all of these different purposes, there are different tools inside the Global Connect to keep the data organized.

Tools inside the GMGlobalConnect

There are over 8 inbuilt tools or sections inside the Global Connect. Each tool has its own purpose. Following are the details about these tools:

What is the GM Workbench?

Workbench is a tool designed for the dealers of General Motors (GM). By using this tool the dealers can manage their daily operations. It is like a control panel for the dealers.

This tool helps the dealers to manage their inventory, clients orders, finances, insurance work, and clients appointments. Workbench helps dealers to keep their day-to-day work organized.

What is the GM Dealer World

GM Dealer World is a sales-tracking,marketing, and customer management tool for the dealers. This tool helps the dealers to track the sales of new and old vehicles.

The GM Dealer World helps the dealers to get updates about the GM promotions, incentives, and offers. Dealers can review their leads, and sales with Dealer World.

What are Autopartners

Autopartners tool is designed for the services, parts and technical operations of General Motors dealerships. It provides the dealers with repair information.

After logging in to GM Autopartners tool of Global Connect, dealers can order genuine GM parts, and manage customer service needs

What is VSP Autopartners

VSP Autopartner is the Vehicle Service Program of General Motors. This Global Connect tool is for both dealers and customers. The dealers can sign up customers to Autopartners who want to be part of this program.

This program is a long-term contract between the dealership and the customers. This contract includes vehicle protection and repair plans.

What is GM Global Connect Center of Learning

GMGlobalConnect Center of Learning is specifically designed for the dealership employees and staff members. This platform has training courses, videos, guides, and e-learning modules on sales, service, and customer support.

Through this online learning portal the GM staff and the dealership employees are updated on new vehicle’s technicalities, and technology. This helps the employees to better serve the customers.

What is Techline Connect

Techline connect is the diagnostic and vehicle repair tool offered by Global Connect. This tool is designed for the technician of General Motors and the dealership.

After logging in to Techline Connect the technicians can run vehicle diagnostics and check for error codes. Through this platform the technicians can update software on GM vehicles.

What is GM Supply Power

The GM Supply Power tool is specifically designed for the suppliers of General Motors. Most of the Global Connect tools are designed for the dealers, but this one is for suppliers.

After logging in to this tool, the suppliers can:

Track and manage the orders from General Motors
Submit invoices and view payment status
Access shipping schedules and delivery requirements.
Stay updated on GM’s policies, standards, and guidelines.
Communicate with GM teams about supply issues

What is GM Global Warranty Management System

GM Global Warranty Management System (GWM) is designed to manage the claims over the warranties of the vehicles. Through this tool the dealers can:

Submit the warranty claims online once the repair is covered by General Motors
Check claim status to see if it’s approved, pending, or rejected.
Track payments for approved claims.
Review warranty policies and repair guidelines provided by GM.

What is OnStar Enrollment Global Connect

The dealers sign up the new customer of General Motors to onstar enrollment Global Connect. OnStar provides the customers with services like roadside assistance, emergency help, navigation, and vehicle tracking.

So these are the tools that the dealers, suppliers, and customers get inside Global Connect. To access these tools it is important for the users to log in.

Global Connect Login Requirements

To successfully log in to the Global Connect portal the users have to meet the following requirements:

The users must have their valid User ID
They must know the password of their account
They must have a stable internet connection.
Authorized access is required as well which is only granted to the GM dealers, employees, and approved partners.

Once you fulfill these requirements you can easily login to Global Connect.

Global Connect Login Process

By using the valid credentials, the users can easily login to their Global Connect account. Following are the steps that you can follow to easily log in to your account:

Open the GMGlobalConnect Website in your browser.
Open the login page.
Give you User ID and Password that were given to you by General Motors, or by your dealer administrator
After putting in the valid credentials, click the “log in” button.

After logging in, you will be directed to your dashboard. And from your dashboard you can access any tool like Workbench, DealerWorld, or Autopartners etc.

How to Request a Global Connect Portal ID

Portal / User ID is essential for logging in to Global Connect. And this is only provided to the General Motors dealers, employees and partners. You can follow the following steps to request your ID:

Contact your dealer administrator
Fill out the access request form
Wait for approval
Once your access request is approved, you can receive your portal ID
After receiving the portal ID, set up your password, and login.

Steps for Resetting Global Connect User ID

Let’s say after getting your Portal ID from the dealer administrator, you forget it. Don’t worry. You can still access it online. You just need to follow the following steps:

Go to the GM Global Connect login page.
Click on “Forgot User ID.”
Enter your registered email address.
Check your inbox for a reset link.
Follow the link.
Retrieve your User ID and use it to log in again.

If you still are unable to get your User ID, you can connect to the GM Help Desk.

How to Reset a Forgotten Password

To login to Global Connect portal, you need both Portal ID and password. Now let’s say you forgot your password, you can follow the following steps to reset it:

Go to the GMGlobalConnect login page.
Click on “Forgot Password.”
Enter your User ID (Portal ID).
Answer the security questions you set up earlier.
Create a new password
Confirm the new password and save the changes.
Log in again using your User ID and new password.

If this method doesn’t work, you can contact the GM support team or GM Help Desk.

GM Employee Login / GM Dealer Login / GM Supplier Login

GM Employee Login

The employees can login to their Global Connect portal by using their Portal ID and password. Through this portal the employees can access work tools, training, HR resources, and internal communication.

GM Dealer Login

The inside tools of Global Connect like DealerWorld, Workbench, Autopartners, and the Warranty Management System are designed for the dealers.

Dealers log in to manage sales, service, and customer operations. This login is only for authorized dealership staff.

GM Supplier Login

The GM SupplyPower is designed for General Motors suppliers. By logging in to SupplyPower, suppliers can track purchase orders, manage invoices, view payment status, and communicate with GM.

Global Connect VPN Login

Global Connect VPN login is for those employees and partners of General Motors who are working outside the dealership. In these cases, they have to use VPN for the secure login:

Following are the steps for secure login:

Install the approved VPN software provided by GM’s IT department.
Open the VPN client on your computer.
Enter your GM credentials (Portal ID and password).
Connect to the GM network through the VPN.
Once connected, open a browser and go to the GMGlobalConnect login page.
Log in normally with your User ID and password.

GM Global Connect App (Mobile Login)

General Motors has provided its dealers, employees, and partners with the mobile app. This helps them to access their Global Connect portal easily when they are away from their desk.

After logging in to this app, the users get the following features:

They can check their vehicle orders and status.
Submit reviews, or warranty claims.
Access training modules from the Center of Learning.
Receive notifications and updates from GM.

All the features in the Global Connect App are the same as the browser version.

What is VSP Logon in GM Global Connect

VSP logon is the process for logging in to the Vehicle Service Program (VSP). The dealers use this system to handle customer protection plans, extended warranties, and service contracts.

By using VSP logon, the staff can:

Enroll customers in extended service contracts.
Manage vehicle protection plans (coverage details, contract length, etc.).
Submit and track claims when repairs are covered under a plan.
Check claim history and payment status.

So VSP logon is a tool for GM dealers that help them to manage the customer based work.

Benefits of Using GM Global Connect

GMGlobalConnect is the most fundamental and the most integral communication and management portal of General Motors. Following are the benefits of it:

Dealers can put their orders of cars, and trucks online. They can track their delivery as well.
Submitting the claims is easy and fast.
DealerWorld, Workbench, Autopartners, and training are all in one place.
Global Connect is regularly updated.
Encrypted logins protect customer and dealer data.
The interface of the Global Connect login page and dashboard is simple.
Employees get proper training.
Dealers, employees, and GM can share information easily.
Suppliers and service partners can manage work directly with GM.
If somebody faces a problem, they can contact the GM Global Connect Help Desk.

How to Contact Help Desk of GM Global Connect

Following are the ways that you can use to contact the GM Global Connect:

If you are facing any problem related to your account, you can go to your Dealer Admin. They can resolve your issues.
Dealers, Employees, and Suppliers can directly call on the regional Phone Numbers provided by General Motors.
You can directly mail the IT Help Desk.
Once you are logged in, you are provided with the direct Help Desk Link. You can use that link to directly call it.

GM Global Connect Vs. Other Automaker Portals

Feature	GM Global Connect	Ford DealerConnection	Toyota Dealer Daily
Vehicle Ordering	Yes	Yes	Yes
Warranty Claims	Yes	Yes	Yes
Parts Management	Workbench and Autopartners	Available	Available
Training / Learning	Center of Learning	STARS	Toyota University
Service Tools	Techline Connect	PTS	TIS

FAQs

Who can use GM Global Connect?

Only employees, dealers, and supplies can access GM Global Connect.

How do I get a GM Global Connect Portal ID?

You can get your portal from the dealer admin, who submits the access form for approval.

What should I do if I forget my password?

If you forget your password, click the “Forgot Password” button, and reset your password with the “Reset Link” sent to your email.

Can I use GM Global Connect on my phone?

You can use GM Global Connect through the mobile browser, or by using the Global Connect mobile app.

What is the difference between Workbench and DealerWorld?

Workbench handles daily dealership operations, while DealerWorld is focused on sales, leads, and promotions.

What is VSP Logon used for?

VSP Logons lets dealers enroll customers in service plans, manage protection coverage, and process warranty claims.

How can I contact the Help Desk?

Users can reach support via their Dealer Admin, regional phone numbers, email, or the in-portal Help Desk link.

Conclusion

GMGlobalConnect is the backbone of General Motors. It helps the dealers, employees, and suppliers to connect with each other instantly. Global Connect has different dedicated tools for each task.

The users can manage their sales, check inventory, order new vehicles, track their orders etc. Moreover, the employees are provided with tools for the training of the employees.

In short Global Connect is the working foundation for General Motors.